Collection of your Personal Information
Zimmber.com has limited control over the quality, timing or legality of Services delivered by Service Provider. Zimmber.com makes only a sincere attempt to provide best Service Providers and hence does not take full responsibility of suitability, reliability, timeliness, or accuracy of the Services requested and provided by Users. Although Zimmber.com does perform background checks of Service Provider, Zimmber.com cannot confirm that each User is who they claim to be. Zimmber.com does not assume any responsibility for the accuracy or reliability of this information or any information on the Service.
NEITHER ZIMMBER.COM NOR ITS AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE. ZIMMBER.COM AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE.
Customer offer Service Payments for each requested service. Three days after a service is scheduled, if there is no complaint by the Customer, the agreed upon payment will be transferred to the Service Provider. The Service Payment must be paid through the Zimmber.com web services to the extent possible. Any Service Payments paid in cash outside of the Zimmber.com Web Service are NOT subject to refunds.
Zimmber.com is only a platform of service providers. Though we take utmost care in collecting information and background check of service providers still we may have not received any information unknowingly and/or Users have not have shared the correct and all information with Zimmber.com. Hence if any dispute arises with one or more Users, you release Zimmber.com (and our officers, directors, agents, investors, subsidiaries, and employees) from any and all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
Links to Other Web Sites
Links (such as hyperlinks) from Zimmber.com to other sites on the Web do not constitute as the endorsement by Zimmber.com of those sites or their content. Such links are provided as an information service, for reference and convenience only. Zimmber.com does not control any such sites and is not responsible for their content. The existence of links on the Service to such websites (including without limitation external websites that are framed by the Zimmber.com Service as well as any advertisements displayed in connection therewith) does not mean that Zimmber.com endorses any of the material on such websites, or has any association with their operators. It is your responsibility to evaluate the content and usefulness of the information obtained from other sites.
The Service may contain profiles, email systems, blogs, message boards, applications, job postings, chat areas, news groups, forums, communities and/or other message or communication facilities (“Public Areas”) that allow Users to communicate with other Users. You may only use such community areas to send and receive messages and material that are relevant and proper to the applicable forum. Without limitation, you may not:
- Upload files that contain viruses, Trojan horses, corrupted files, or any other similar software that may damage the operation of another's computer.
- Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as, but not limited to, rights of privacy and publicity) of others.
- Use the Service for any purpose which is in violation of local, state, national, or international law.
- Publish, post, upload, distribute or disseminate any profane, defamatory, infringing, obscene or unlawful topic, name, material or information.
- Upload files that contain software or other material that violates the intellectual property rights (or rights of privacy or publicity) of any third party.
- Advertise or offer to sell any goods or services for any commercial purpose on the Service which are not relevant to the services offered on the Service.
- Conduct or forward surveys, contests, pyramid schemes, or chain letters.
- Impersonate another person or allow any other person or entity to use your identification to post or view comments.
- Post the same note repeatedly (referred to as 'spamming'). Spamming is strictly prohibited.
- Download any file posted by another User that a User knows, or reasonably should know, cannot be legally distributed through the Service.
- Restrict or inhibit any other User from using and enjoying the Public Areas.
- Imply or state that any statements you make are endorsed by Zimmber.com, without the prior written consent of Zimmber.com.
- Use a robot, spider, manual and/or automatic processes or devices to data-mine, data- crawl, scrape or index Zimmber.com in any manner.
- Hack or interfere with Zimmber.com, its servers or any connected networks.
- Adapt, alter, license, sublicense or translate Zimmber.com for your own personal or commercial use.
- Remove or alter, visually or otherwise, any copyrights, trademarks or proprietary marks and rights owned by Zimmber.com.
- Upload content that is offensive and/or harmful, including, but not limited to, content that advocates, endorses, condones or promotes racism, bigotry, hatred or physical harm of any kind against any individual or group of individuals.
- Upload content that provides materials or access to materials that exploit people under the age of 18 in an abusive, violent or sexual manner.
All submissions made to Public Areas will be public, and Zimmber.com will not be responsible for the action of other Users with respect to any information or materials posted in Public Areas.
Account, Password and Security
You are the sole authorized user of your account. You are responsible for maintaining the confidentiality of any password and account number provided by you or Zimmber.com for accessing the Service. You are solely and fully responsible for all activities that occur under your password or account. Zimmber.com has no control over the use of any User's account and expressly disclaims any liability derived therefrom. Should you suspect that any unauthorized party may be using your password or account or you suspect any other breach of security, you will contact Zimmber.com immediately.
“Your Information” is defined as any information and materials you provide to Zimmber.com or other Users in connection with your registration for and use of the Service, including without limitation that posted or transmitted for use in Public Areas. You are solely responsible for Your Information, and we act merely as a passive conduit for your online distribution and publication of Your Information. You hereby represent and warrant to Zimmber.com that Your Information (a) will not be false, inaccurate, incomplete or misleading; (b) will not be fraudulent or involve the sale of counterfeit or stolen items; (c) will not infringe any third party's copyright, patent, trademark, trade secret or other proprietary right or rights of publicity or privacy; (d) will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (e) will not be defamatory, libelous, unlawfully threatening, or unlawfully harassing; (f) will not be obscene or contain child pornography or be harmful to minors; (g) will not contain any viruses, Trojan Horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; and (h) will not create liability for Zimmber.com or cause Zimmber.com to lose (in whole or in part) the services of its ISPs or other partners or suppliers.
Solely to enable Zimmber.com to use Your Information, so we are not violating any rights you might have in that information, you hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise all copyright, publicity rights, and any other rights you have in Your Information, in any media now known or not currently known.
Billing and Payment Policy
Customers are obligated to pay for the Services and applicable government taxes, unless specifically notified otherwise in terms of discount or free service or promotional service. Customers can pay using Internet Banking and/or credit/debit cards (“Bank Account”) through Zimmber.com’s payment gateway partners or could just pay the Zimmber Service Provider in cash after the Service is completed. Customer can also pay at the end of a completed Service transaction. For all purchases and payments for reimbursement costs, fees or expenses associated with a Service, Zimmber.com or Service Provider will charge your Bank Account according to the amount agreed upon between you and Zimmber.com for the use of the Service. Zimmber.com and / or Service Provider retains the right, in its sole discretion, to place a hold on any payment for a completed Service transaction.
At Zimmber.com and Service Provider's discretion, refunds or credits may be granted in extenuating circumstances, as a result of specific refund guarantee promotions, or to correct any errors made by Zimmber.com.
At Zimmber.com and Service Provider's discretion, refunds or credits may be granted in extenuating circumstances, as a result of specific refund guarantee promotions, or to correct any errors made by Zimmber.com.
While Zimmber.com will use commercially reasonable efforts to ensure the security of all banking and other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold Zimmber.com harmless for any damages that may result therefrom. Zimmber.com will use third party services to process banking information. For further information regarding that Services, please contact Zimmber.com to request information about Zimmber.com's internet banking and other cashless transaction providers.
You will be liable for all transaction taxes on the services provided under this Agreement (other than taxes based on Zimmber.com's income) as per applicable government norms.
Termination and Suspension
Without limitation, Zimmber.com may terminate or suspend your right to use the Service if you breach any term of this Agreement or any policy of Zimmber.com posted on the Service from time to time, or if Zimmber.com otherwise finds that you have engaged in inappropriate and/or offensive behavior. If Zimmber.com terminates or suspends your right to use the Service for any of these reasons, you will not be entitled to any refund of unused balance in your account. In addition to terminating or suspending your account, Zimmber.com reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
Zimmber.com may terminate or suspend your right to use the Service at anytime for any or no reason by providing you with written or email notice of such termination, and termination will be effective immediately upon delivery of such notice. Even after your right to use the Service is terminated or suspended, this Agreement will remain enforceable against you.
You may terminate this Agreement at any time by ceasing all use of the Service. All sections which by their nature should survive the expiration or termination of this Agreement shall continue in full force and effect subsequent to and notwithstanding the expiration or termination of this Agreement.
Intellectual Property Rights
All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively “Proprietary Material”) that users see or read on the Service is owned by Zimmber.com or are used by permission. Proprietary Material is protected in all forms, media and technologies now known or hereinafter developed. Zimmber.com owns all Proprietary Material as well as the coordination, selection, arrangement and enhancement of such Proprietary Materials as a Collective Work under the Intellectual Property Rights Act, as amended. The Proprietary Material protected by the domestic and international laws of copyright, patents, and other proprietary rights and laws. Users may not copy, download, use, redesign, reconfigure, or retransmit anything from the Service without Zimmber.com's express prior written consent. Any use of such Proprietary Material, other than as permitted therein, is expressly prohibited without the prior permission of Zimmber.com and/or the relevant right holder.
The service marks and trademarks of Zimmber.com, including without limitation Zimmber.com and the Zimmber.com logo are service marks owned by Zimmber.com. Any other trademarks, service marks, logos and/or trade names appearing on the Service are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the express prior written consent of the owner.
Modifications to the Service
Zimmber.com reserves the right in its sole discretion to review, improve, modify or discontinue, temporarily or permanently, the Service or any content or information on the Service with or without notice. Zimmber.com will not be liable to any party for any modification or discontinuance of the Service.
You acknowledge that Confidential Information (as hereinafter defined) is a valuable, special and unique asset of Zimmber.com and agree that you will not disclose, transfer, use (or seek to induce others to disclose, transfer or use) any Confidential Information for any purpose other than disclosure to your authorized employees and agents who are bound to maintain the confidentiality of Confidential Information. You shall promptly notify Zimmber.com in writing of any circumstances which may constitute unauthorized disclosure, transfer, or use of Confidential Information. You shall use best efforts to protect Confidential Information from unauthorized disclosure, transfer or use. You shall return all originals and any copies of any and all materials containing Confidential Information to Zimmber.com upon termination of this Agreement for any reason whatsoever. The term “Confidential Information” shall mean any and all of Zimmber.com's trade secrets, confidential and proprietary information and all other information and data of Zimmber.com that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its use or disclosure. Confidential Information shall be deemed to include technical data, know-how, research, product plans, products, services, customers, markets, software, developments, inventions, processes, formulas, technology, designs, drawings, engineering, hardware configuration information, marketing, finances or other business information disclosed directly or indirectly in writing, orally or by drawings or observation.
Disclaimer of Warranties
NEITHER ZIMMBER.COM NOR ITS AFFILIATES OR LICENSORS WARRANT THAT THE SERVICE RELATED & PROMOTIONAL COMMUNCATION IS FREE FROM VIRUSES, WORMS, TROJAN HORSES, OR OTHER HARMFUL COMPONENTS.
ZIMMBER.COM AND ITS AFFILIATES AND LICENSORS CANNOT AND DO NOT GUARANTEE THAT ANY PERSONAL INFORMATION SUPPLIED BY YOU WILL NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS.
YOU AGREE NOT TO HOLD ZIMMBER.COM, ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES, AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS LIABLE FOR ANY DAMAGE, SUITS, CLAIMS, AND/OR CONTROVERSIES (COLLECTIVELY, “LIABILITIES”) THAT HAVE ARISEN OR MAY ARISE, WHETHER KNOWN OR UNKNOWN, RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENTTHAT IS SEXUAL OR OTHERWISE, ACTS OF PHYSICAL VIOLENCE, AND DESTRUCTION OF PERSONAL PROPERTY), ANY DISPUTE WITH ANY USER, ANY INSTRUCTION, ADVICE, ACT, OR SERVICE PROVIDED BY ZIMMBER.COM OR ITS AFFILIATES OR LICENSORS AND ANY DESTRUCTION OF YOUR INFORMATION.
UNDER NO CIRCUMSTANCES WILL ZIMMBER.COM ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES' AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME.
You hereby agree to indemnify, defend, and hold harmless Zimmber.com, its directors, officers, employees, agents, licensors, attorneys, independent contractors, providers, subsidiaries, and affiliates from and against any and all claim, loss, expense or demand of liability, including attorneys' fees and costs incurred, arising from your use or inability to use the Services.
Dispute Resolution and Governing Law
In case of any dispute between the Users and Zimmber.com, the parties agree to resolve the matter amicably vide arbitration under the Indian Arbitration & Conciliation Act, 1996. The venue of the arbitration shall be Mumbai, India. The language of the arbitration shall be English. Special Promotions Zimmber.com may from time to time provide certain promotional opportunities to Customer. All promotions will be run at the sole discretion of Zimmber.com, and can be activated, modified or removed at anytime by Zimmber.com without advance notification.
In the event that you are given a code by or on behalf of Zimmber.com through which you may refer a friend to Zimmber.com in exchange for a referral credit, you shall not use any online marketing or advertising to promote such code or to artificially increase the amount of credits awarded. By way of example, you may not post, or cause, request or permit a third party to post any such code on a coupon website, nor use any paid search marketing, online advertising, forum posting, newsgroup posting or bulk email to disseminate such code. You may only share such code with your personal friends and acquaintances for legitimate referral purposes, as determined by Zimmber in its sole discretion. Without limiting Zimmber.com's other rights and remedies, Zimmber.com may terminate such code and/or your account for any breach of this Section.
No independent contractor, agency, partnership, joint venture, employer-employee or franchiser- franchisee relationship is intended or created by this Agreement.
Zimmber.com takes no responsibility for money paid to Service Provider without informing us. Zimmber.com has no control over payments made in cash to Service Provider.
We discourage any tips or reward to any of our Service Provider however if any Customer is doing so is completely based on their own will and decision.
Service Provider is liable for any damage by him, in occurrence of any such event the Customer is requested first contact Zimmber customer care and then may lodge a complaint against the Service Provider, if the solution is resolved amicably.
Zimmber.com may decline to arrange Service Providers on National Holidays, Public Holidays, Government Holidays without any obligation to any customer or user.
Customers are requested to report/inform us immediately for any misconduct or unsatisfied behavior of any of Service Provider so that Zimmber.com can take action for improvement. However if the misconduct is falling in the category of breach of law then Customer may deal with that as per the applicable laws directly with the Service Provider and Zimmber.com will not be responsible in such case.
Also, in case any criminal act is committed by the Service Provider while providing Services, the Customer, at its own will can take direct action under the laws of country and also keep us informed on full details of the same. Zimmber.com will not be party to any such action.
Changes to this Agreement and the Service
- Customers can rescheduled or cancel the service request anytime online through Zimmber Mobile App in 'My Orders' section or using the 'Track Order' link sent in the booking SMS.
- If service request is cancelled or rescheduled before the cancellation time limit, then the cancellation charges will NOT be applicable.
- If service request is cancelled or rescheduled after the cancellation time limit, then the cancellation charges will be applicable.
- If the service provider is running late by 30 minutes and customer wants to cancel the service request, then the cancellation charges will NOT be applicable.
- Zimmber reserves the right to cancel any service request at any point of time and will not be liable to anyone for the same.
- In case the service request is cancelled by Zimmber, then customer is NOT liable to pay cancellation charges.
|Service||Cancellation Charges||Cancellation Time Limit (before the scheduled service time)|
|Home Spa/ Sofa Spa/ Carpet Spa/ Office Deep Cleaning||250||24 hours|
|Car Spa/Bike Spa||250||2 hours|
|Pest Control Service||250||24 hours|
|AC Service||250||2 hours|
|Washing Machine Repair, Refrigerator Repair, Microwave repair||250||2 hours|
|PC & Laptop Repair||250||2 hours|
|Plumbing Service||150||2 hours|
|Carpentry Service||250||2 hours|
|Electrical / Geyser Service||150||2 hours|