Terms of Use

View Cancellation Terms
View Rework Policy

Your use of the Service constitutes your acceptance of and agreement to all of the terms and conditions in these Terms of Use and the Privacy Policy and your representation that you are adult enough to use the services as per laws of the land.

Your use of the Service after such posting will constitute your acceptance of and agreement to such changes. Therefore, you should frequently review these Terms of Use and the Privacy Policy to see if there has been any update and changes incorporated.

This Terms of Use is subject to change at any time, effective upon posting on the Service. Zimmber.com is a marketplace platform for household service providers and enables the connection between individuals seeking to obtain services (“Customer”) and/or individuals seeking to provide services (“Service Provider”). Customer and Service Provider together are hereinafter referred to as “Users” and individually as “User”. Those certain services requested by the Customer, which are to be completed by the Service Provider, are hereinafter referred to as “Services”.

Collection of your Personal Information

Zimmber.com has limited control over the quality, timing or legality of Services delivered by Service Provider. Zimmber.com makes only a sincere attempt to provide best Service Providers and hence does not take full responsibility of suitability, reliability, timeliness, or accuracy of the Services requested and provided by Users. Although Zimmber.com does perform background checks of Service Provider, Zimmber.com cannot confirm that each User is who they claim to be. Zimmber.com does not assume any responsibility for the accuracy or reliability of this information or any information on the Service.

NEITHER ZIMMBER.COM NOR ITS AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE. ZIMMBER.COM AND ITS AFFILIATES AND LICENSORS WILL NOT BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH YOUR USE OF THE SERVICE.

Transactions

Customer offer Service Payments for each requested service. Three days after a service is scheduled, if there is no complaint by the Customer, the service will be marked as closed by Zimmber, the agreed upon payment will be transferred to the Service Provider. The Service Payment must be paid through the Zimmber.com web services to the extent possible. Any Service Payments paid in cash outside of the Zimmber.com Web Service are NOT subject to refunds.

Release

Zimmber.com is only a marketplace of service providers. Though we take utmost care in collecting information and background check of service providers still we may have missed out any information unknowingly and/or Users have not have shared the correct and all information with Zimmber.com. Hence if any dispute arises with one or more Users, you release Zimmber.com (and our officers, directors, agents, investors, subsidiaries, and employees) from any and all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

Links to Other Web Sites

Links (such as hyperlinks) from Zimmber.com to other sites on the Web do not constitute as the endorsement by Zimmber.com of those sites or their content. Such links are provided as an information service, for reference and convenience only. Zimmber.com does not control any such sites and is not responsible for their content. The existence of links on the Service to such websites (including without limitation external websites that are framed by the Zimmber.com Service as well as any advertisements displayed in connection therewith) does not mean that Zimmber.com endorses any of the material on such websites, or has any association with their operators. It is your responsibility to evaluate the content and usefulness of the information obtained from other sites.
The use of any website controlled, owned or operated by third parties is governed by the terms and conditions of use and privacy policies for those websites, and not by Zimmber.com's Terms of Use or Privacy Policy. You access such third-party websites at your own risk. Zimmber.com expressly disclaims any liability arising in connection with your use and/or viewing of any websites or other material associated with links that may appear on the Service. You hereby agree to hold Zimmber.com harmless from any liability that may result from the use of links that may appear on the Service.

Public Areas

The Service may contain profiles, email systems, blogs, message boards, applications, job postings, chat areas, news groups, forums, communities and/or other message or communication facilities (“Public Areas”) that allow Users to communicate with other Users. You may only use such community areas to send and receive messages and material that are relevant and proper to the applicable forum. Without limitation, you may not:

All submissions made to Public Areas will be public, and Zimmber.com will not be responsible for the action of other Users with respect to any information or materials posted in Public Areas.

Account, Password and Security

You are the sole authorized user of your account. You are responsible for maintaining the confidentiality of any password and account number provided by you or Zimmber.com for accessing the Service. You are solely and fully responsible for all activities that occur under your password or account. Zimmber.com has no control over the use of any User's account and expressly disclaims any liability derived therefrom. Should you suspect that any unauthorized party may be using your password or account or you suspect any other breach of security, you will contact Zimmber.com immediately.

Your Information

“Your Information” is defined as any information and materials you provide to Zimmber.com or other Users in connection with your registration for and use of the Service, including without limitation that posted or transmitted for use in Public Areas. You are solely responsible for Your Information, and we act merely as a passive conduit for your online distribution and publication of Your Information. You hereby represent and warrant to Zimmber.com that Your Information (a) will not be false, inaccurate, incomplete or misleading; (b) will not be fraudulent or involve the sale of counterfeit or stolen items; (c) will not infringe any third party's copyright, patent, trademark, trade secret or other proprietary right or rights of publicity or privacy; (d) will not violate any law, statute, ordinance, or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (e) will not be defamatory, libelous, unlawfully threatening, or unlawfully harassing; (f) will not be obscene or contain child pornography or be harmful to minors; (g) will not contain any viruses, Trojan Horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; and (h) will not create liability for Zimmber.com or cause Zimmber.com to lose (in whole or in part) the services of its ISPs or other partners or suppliers.

Solely to enable Zimmber.com to use Your Information, so we are not violating any rights you might have in that information, you hereby grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise all copyright, publicity rights, and any other rights you have in Your Information, in any media now known or not currently known.

Billing and Payment Policy

Customers are obligated to pay for the Services, unless specifically notified otherwise. Customers can pay using Internet Banking and/or credit/debit cards (“Bank Account”) through Zimmber.com’s payment gateway partners or could just pay the Zimmber Service Provider in cash after the Service is completed. Customer can also pay at the end of a completed Service transaction. For all purchases and payments for reimbursement costs, fees or expenses associated with a Service, Zimmber.com or Service Provider will charge your Bank Account according to the amount agreed upon between you and Zimmber.com for the use of the Service. Zimmber.com and / or Service Provider retains the right, in its sole discretion, to place a hold on any payment for a completed Service transaction.

At Zimmber.com and Service Provider's discretion, refunds or credits may be granted in extenuating circumstances, as a result of specific refund guarantee promotions, or to correct any errors made by Zimmber.com.

While Zimmber.com will use commercially reasonable efforts to ensure the security of all banking and other personal information, we expressly disclaim any liability for any damage that may result should any information be released to any third parties, and you agree to hold Zimmber.com harmless for any damages that may result therefrom. Zimmber.com will use third party services to process banking information. For further information regarding that Services, please contact Zimmber.com to request information about Zimmber.com's internet banking and other cashless transaction providers.

You will be liable for all transaction taxes on the services provided under this Agreement (other than taxes based on Zimmber.com's income).

Termination and Suspension

Without limitation, Zimmber.com may terminate or suspend your right to use the Service if you breach any term of this Agreement or any policy of Zimmber.com posted on the Service from time to time, or if Zimmber.com otherwise finds that you have engaged in inappropriate and/or offensive behavior. If Zimmber.com terminates or suspends your right to use the Service for any of these reasons, you will not be entitled to any refund of unused balance in your account. In addition to terminating or suspending your account, Zimmber.com reserves the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

Zimmber.com may terminate or suspend your right to use the Service at anytime for any or no reason by providing you with written or email notice of such termination, and termination will be effective immediately upon delivery of such notice. Even after your right to use the Service is terminated or suspended, this Agreement will remain enforceable against you.

You may terminate this Agreement at any time by ceasing all use of the Service. All sections which by their nature should survive the expiration or termination of this Agreement shall continue in full force and effect subsequent to and notwithstanding the expiration or termination of this Agreement.

Intellectual Property Rights

All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively “Proprietary Material”) that users see or read on the Service is owned by Zimmber.com or are used by permission. Proprietary Material is protected in all forms, media and technologies now known or hereinafter developed. Zimmber.com owns all Proprietary Material as well as the coordination, selection, arrangement and enhancement of such Proprietary Materials as a Collective Work under the Intellectual Property Rights Act, as amended. The Proprietary Material protected by the domestic and international laws of copyright, patents, and other proprietary rights and laws. Users may not copy, download, use, redesign, reconfigure, or retransmit anything from the Service without Zimmber.com's express prior written consent. Any use of such Proprietary Material, other than as permitted therein, is expressly prohibited without the prior permission of Zimmber.com and/or the relevant right holder.

The service marks and trademarks of Zimmber.com, including without limitation Zimmber.com and the Zimmber.com logo are service marks owned by Zimmber.com. Any other trademarks, service marks, logos and/or trade names appearing on the Service are the property of their respective owners. You may not copy or use any of these marks, logos or trade names without the express prior written consent of the owner.

Modifications to the Service

Zimmber.com reserves the right in its sole discretion to review, improve, modify or discontinue, temporarily or permanently, the Service or any content or information on the Service with or without notice. Zimmber.com will not be liable to any party for any modification or discontinuance of the Service.

Confidential Information

You acknowledge that Confidential Information (as hereinafter defined) is a valuable, special and unique asset of Zimmber.com and agree that you will not disclose, transfer, use (or seek to induce others to disclose, transfer or use) any Confidential Information for any purpose other than disclosure to your authorized employees and agents who are bound to maintain the confidentiality of Confidential Information. You shall promptly notify Zimmber.com in writing of any circumstances which may constitute unauthorized disclosure, transfer, or use of Confidential Information. You shall use best efforts to protect Confidential Information from unauthorized disclosure, transfer or use. You shall return all originals and any copies of any and all materials containing Confidential Information to Zimmber.com upon termination of this Agreement for any reason whatsoever. The term “Confidential Information” shall mean any and all of Zimmber.com's trade secrets, confidential and proprietary information and all other information and data of Zimmber.com that is not generally known to the public or other third parties who could derive value, economic or otherwise, from its use or disclosure. Confidential Information shall be deemed to include technical data, know-how, research, product plans, products, services, customers, markets, software, developments, inventions, processes, formulas, technology, designs, drawings, engineering, hardware configuration information, marketing, finances or other business information disclosed directly or indirectly in writing, orally or by drawings or observation.

Disclaimer of Warranties

NEITHER ZIMMBER.COM NOR ITS AFFILIATES OR LICENSORS WARRANT THAT THE SERVICE IS FREE FROM VIRUSES, WORMS, TROJAN HORSES, OR OTHER HARMFUL COMPONENTS.

ZIMMBER.COM AND ITS AFFILIATES AND LICENSORS CANNOT AND DO NOT GUARANTEE THAT ANY PERSONAL INFORMATION SUPPLIED BY YOU WILL NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS.

No Liability

YOU AGREE NOT TO HOLD ZIMMBER.COM, ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES, AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS LIABLE FOR ANY DAMAGE, SUITS, CLAIMS, AND/OR CONTROVERSIES (COLLECTIVELY, “LIABILITIES”) THAT HAVE ARISEN OR MAY ARISE, WHETHER KNOWN OR UNKNOWN, RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENTTHAT IS SEXUAL OR OTHERWISE, ACTS OF PHYSICAL VIOLENCE, AND DESTRUCTION OF PERSONAL PROPERTY), ANY DISPUTE WITH ANY USER, ANY INSTRUCTION, ADVICE, ACT, OR SERVICE PROVIDED BY ZIMMBER.COM OR ITS AFFILIATES OR LICENSORS AND ANY DESTRUCTION OF YOUR INFORMATION.

UNDER NO CIRCUMSTANCES WILL ZIMMBER.COM ITS AFFILIATES, ITS LICENSORS, OR ANY OF SUCH PARTIES' AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF THE SAME.

Indemnification

You hereby agree to indemnify, defend, and hold harmless Zimmber.com, its directors, officers, employees, agents, licensors, attorneys, independent contractors, providers, subsidiaries, and affiliates from and against any and all claim, loss, expense or demand of liability, including attorneys' fees and costs incurred, arising from your use or inability to use the Services.

Dispute Resolution and Governing Law

In case of any dispute between the Users and Zimmber.com, the parties agree to resolve the matter amicably vide arbitration under the Indian Arbitration & Conciliation Act, 1996. The venue of the arbitration shall be Mumbai, India. The language of the arbitration shall be English. Special Promotions

Zimmber.com may from time to time provide certain promotional opportunities to Customer. All promotions will be run at the sole discretion of Zimmber.com, and can be activated, modified or removed at anytime by Zimmber.com without advance notification.

In the event that you are given a code by or on behalf of Zimmber.com through which you may refer a friend to Zimmber.com in exchange for a referral credit, you shall not use any online marketing or advertising to promote such code or to artificially increase the amount of credits awarded. By way of example, you may not post, or cause, request or permit a third party to post any such code on a coupon website, nor use any paid search marketing, online advertising, forum posting, newsgroup posting or bulk email to disseminate such code. You may only share such code with your personal friends and acquaintances for legitimate referral purposes, as determined by Zimmber in its sole discretion. Without limiting Zimmber.com's other rights and remedies, Zimmber.com may terminate such code and/or your account for any breach of this Section.

No Agency

No independent contractor, agency, partnership, joint venture, employer-employee or franchiser- franchisee relationship is intended or created by this Agreement.

General Provisions

Zimmber.com takes no responsibility for money paid to Service Provider without informing us. Zimmber.com has no control over payments made in cash to Service Provider.

We discourage any tips or reward to any of our Service Provider however if any Customer is doing so is completely based on their own will and decision.

Service Provider is liable for any damage by him, in occurrence of any such event the Customer is requested first contact Zimmber customer care and then may lodge a complaint against the Service Provider, if the solution is resolved amicably.

Zimmber.com may decline to arrange Service Providers on National Holidays, Public Holidays, Government Holidays without any obligation to any customer or user.

Customers are requested to report/inform us immediately for any misconduct or unsatisfied behavior of any of Service Provider so that Zimmber.com can take action for improvement. However if the misconduct is falling in the category of breach of law then Customer may deal with that as per the applicable laws directly with the Service Provider and Zimmber.com will not be responsible in such case.

Also, in case any criminal act is committed by the Service Provider while providing Services, the Customer, at its own will can take direct action under the laws of country and also keep us informed on full details of the same. Zimmber.com will not be party to any such action.

Changes to this Agreement and the Service

Zimmber.com reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement or delete any of the terms and conditions of this Agreement (including the Privacy Policy (http://zimmber.com/Progressive/content/pdf/Privacy_Policy.pdf) at any time, effective with or without prior notice. If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you must terminate, and immediately stop using, the Service. Your continued use of the Service following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes. Zimmber.com may change, modify, suspend, or discontinue any aspect of the Service at any time. Zimmber.com may also impose limits on certain features or restrict your access to parts or all of the Service without notice or liability.

I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THE FOREGOING TERMS OF USE AND THE ZIMMBER.COM PRIVACY POLICY AND AGREE THAT MY USE OF THE SERVICE IS AN ACKNOWLEDGMENT OF MY AGREEMENT TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT

Cancellation Policy


Service Cancellation Charges Cancellation Time Limit (before the scheduled service time)
Home Spa/ Sofa Spa/ Carpet Spa/ Office Deep Cleaning 250 24 hours
Car Spa/Bike Spa 250 2 hours
Pest Control Service 250 24 hours
AC Service 250 2 hours
Washing Machine Repair, Refrigerator Repair, Microwave repair 250 2 hours
PC & Laptop Repair 250 2 hours
Plumbing Service 150 2 hours
Carpentry Service 250 2 hours
Electrical / Geyser Service 150 2 hours

Rework Policy


Service

Cart Item

Warranty Period

All Cleaning Services - Home Spa/ Sofa Spa/ Carpet Spa/ Bike Spa/ Car Spa

All Cart Items

We do not offer any warranty for this service. We request you to verify the service thoroughly once the process is complete and before service provider leave your place. If you have any concern with regard to the service quality or the service provider, you may write to us at contact@zimmber.com or contact at 8080824824 within 24hours of your service.

Pest Control

GPC - Single Service

15 Days ( Service Effectiveness - 2 to 3 months depending upon hygiene and environmental conditions)

GPC - Annual Service

365 Days

Bed Bug Treatment

30 Days from first service date

Anti-Termite Treatment

30 Days

Mosquito Control

No Warranty

Plumbing

All Cart Items

7 Days

Electrical

All Cart Items

7 Days

Carpentry

All Cart Items

7 Days

AC Services

Servicing

No Warranty

Installation & Removal

7 days warranty

Gas Charging

No Warranty

AC Repair Services

7 days warranty

PC & Laptop Repair

All Activities

7 days warranty

Home Appliances

All Cart Items

7 days warranty